We offer Express shipping by DHL/FedEx/UPS.We do not ship to P.O. Boxes.
Please allow for up to 2 business days for orders to be processed. Please note that processing times may be extended during any holidays. customized items are shipped as we're supposed.Once an order is processed, Express shipping can take between 2 to 7 business days from the date the item is shipped. You will receive an email with shipping updates and order tracking information.
2-4 Business Days
2-5 Business Days
2-5 Business Days
3-7 Business Days
2-5 Business Days
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please send your purchase back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: East Hexie Road 01, Yuzhou, Henan CN 461670.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:Tuneful Hair, East Hexie Road 01, Yuzhou, Henan CN 461670
Phone number is required: +8615038903311
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I have a question about my order. How can I get in touch?
Email us! email@example.com
What is the payment methods do you accept and is it safe?
We accept PayPal, credit cards and Western Union. PayPal protects your financial information with industry-leading security and fraud prevention systems.
How can I cancel or make a change to an order?
Please contact firstname.lastname@example.org immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.
I cannot place an order on the site. Is there an alternative way to place my order?
If you are having trouble placing an order through a desktop or mobile phone. Please contact us at email@example.com.
How long is the shipping?
We offer express shipping, which can take between 2 to 7 business days from the date the item is shipped. Please read all the estimated details on our shipping & delivery page here.
How long does it take to process my order?
Once you place your order, please allow up to 1-2 business days for your order to be processed.
Do you ship to P.O. boxes?
No, unfortunately, we are not able to deliver to P.O. boxes. If you enter a P.O. box as a shipping address, your order will be delayed or canceled.
How can I track my package?
Once your order is shipped, tracking information is sent to your email. If you cannot locate your tracking information in your shipping confirmation email, please contact firstname.lastname@example.org
What is your return policy?
Please read all the fine details on our return policy here. We have a 30-day window for returns for unworn merchandise.
I received the wrong product, what steps do I take to receive the correct product?
Please contact us at email@example.com to resolve the issue.
I am interested in selling TUNEFUL products in my store(s). How do I find out more?
Please email us at firstname.lastname@example.org or WhatsApp: +86 150 3890 3311 for all WHOLESALE and stocking inquiries.
What is the suggestions about the new hair business owner?
Firstly, branding your own company name, we provide bags labels tags etc. customized service for you.
Secondly, we ship hair to your customers directly under your business name without requiring you to stock your own inventory.
Can I color or restyle the hair extension?
Yes. Virgin hair are support to be dye/bleach or restyle. We recommend getting them colored or a new style by a professional and experienced hairstylist who has previous experience working with hair extensions.
How many bundles do I need?
3-4 bundles according to your head size and the effect you prefer.
Did the hair keep pattern well after wash?
Except body wave do not act well, other textures all keep the pattern well after wash. The reason for body wave "loose texture" is the body wave is not kind of original very wavy hair, that's why after wash it turns to natural wavy or natural straight. Other than that, this is quality Brazilian virgin hair can be dyed to any color, curl and wand beautifully.
What is the virgin hair?
The most favorable hair is one that is made from healthy virgin hair, meaning hair that has never been chemically treated, with minimal processing. Virgin hair is cut from an individual, it's root to tip direction is maintained and its cuticle is left intact. Its quality has been certified through over a year of laboratory testing, and it will not lose its natural healthy texture even through long term use. The natural look and feel of real hair that is only possible with Virgin Hair will remain use after shampoo.